Refund policy
At Marte Beauty, we want you to feel confident shopping with us. If you are not satisfied with your purchase, please review the return and refund guidelines below.
Returns
We accept eligible returns requested within 30 days of the date your order was delivered.
To qualify for a return, the item must:
- Be unused and in its original condition
- Be in its original packaging
- Include all original components
To request a return, please contact us at support@martebeauty.com within 30 days of receiving your order. Please include your order number and the reason for your return.
Please do not send an item back without receiving return instructions from us first. Returns sent without prior approval may not be accepted. Once your return request has been reviewed and approved, we will provide you with instructions on how to return your item.
If you are unsure whether your item qualifies for a return, please contact us at support@martebeauty.com before sending it back.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Email support@martebeauty.com with:
- Your order number
- A description of the issue
- Photos of the item and, if applicable, the packaging
We will review the issue and determine the appropriate resolution, which may include a replacement, store credit, or refund. If the issue was caused by an error on our part or the item arrived damaged or defective, we will provide instructions regarding the return and applicable shipping costs.
Sale & Clearance Items
Items purchased at a sale or clearance price are final sale and are not eligible for return or refund, except where the item arrives damaged, defective, or incorrect.
Gift Cards
Gift cards are non-refundable and cannot be redeemed for cash, except where required by applicable law.
Exchanges
We do not guarantee exchanges because product availability may change. If you would like a different product, shade, or item, please contact support@martebeauty.com. Depending on the circumstances and product availability, we may be able to assist with an exchange.
Refunds
Once your returned item is received, we will inspect it to determine whether it meets the requirements of this policy. If your return is approved, your refund will be issued to the original payment method within 10 business days of the return being approved.
Please note that your bank or credit card provider may require additional time to process and post the refund to your account. If you have not received your refund within 15 business days after your return has been approved, please contact us at support@martebeauty.com.
Return Shipping Cost
Unless an item is damaged, defective, or incorrectly sent, return shipping costs are the responsibility of the customer. Where a return is required because of an error on our part, we will provide further instructions regarding return shipping.
Order Cancellations
If you need to cancel or modify an order, please contact us at support@martebeauty.com as soon as possible after placing your order. Because orders may be processed quickly, we cannot guarantee that a cancellation or change can be made once an order has entered processing or has been shipped.
If the order has already shipped, you may need to follow the return process outlined above.
Contact Us
If you have questions about a return, refund, or your order, please contact: support@martebeauty.com